The Challenge
Build the premier and most innovative global food-at-work program in the Americas
Deliver client and user’s expectations consistently across all sites
Transform the Americas region to become a benchmark of continuous improvement, passion, and leadership
Raise operations and management capabilities and leveraging regional learnings
Instill food values of innovation, user-focus, community, and transparency
Create an environment that enables users to thrive
Build organizational skills in remote work cultures through collaboration, engagement, team building, and team spirit
7 Countries Collaboration
2,500 Employees Shared Learnings

12+ Organizations Synergies & Synchronization
Program Expectations

Build and manage a world-class regional Americas food service organization to translate culinary trends, user preferences, and client’s program vision into a consistent global execution to deliver unique and engaging food experiences
Rethink cafe and other food spaces design and traffic flow to deliver thoughtful and frictionless offerings at every point of contact
Menu reinvention and innovation to support users to be at their best such as plant-forward recipes, high-quality sustainable ingredients, responsible sourcing, allergen transparency, waste reduction management, personalization offerings, teaching classes and engaging through food, including thoughtful behavioral economics to guide best choices, and many other food program expectations
Deliver a highly engaging and inspiring culinary and hospitality experience through attracting, retaining, and developing the best operations and culinary talent in the industry
The Process
Collaborative Strategic Alignment

Co-creation of the strategic vision and transformation roadmap to deliver operations excellence and support high growth across the Americas in 60 sites and 140,000 users daily
Gain deep understanding of current operations through a benchmark approach to identify execution and management gaps
Delineate and prioritize initiatives to deliver meaningful value
Executive leadership alignment to business plan and assure cross functional team’s buy-in to deliver superior solutions, managing risks and minimizing costs
Innovative approach to building an adaptive high-performing Americas team through flexible roles to deliver on a unique customer experience
